FAQ (frequently asked questions)
What is Roaming?
Roaming lets you use mobile data outside your home country. Make sure to disable roaming on your primary SIM.
Can I receive phone calls or SMS?
Some eSIMs are data-only, meaning they do not support voice calls or SMS.
How do I install the eSIM?
Install the eSIM by scanning the QR code provided by your eSIM provider.
What is the difference between installing and activating the eSIM?
Installation adds the eSIM to your device, while activation happens once the eSIM is enabled and used.
I cannot scan the QR code!
If you cannot scan the QR code, you may need to install the eSIM manually.
When should I install the eSIM?
We recommend installing your eSIM just before you travel, with a stable WiFi connection.
Do I need to enable roaming settings?
Yes, you must enable data roaming for the eSIM to work properly.
My eSIM stopped working
Ensure your eSIM is active and that your phone supports it. Restart your device if needed.
Can I use the Hotspot/Tethering feature on my device?
Most devices allow tethering, but check with your provider to confirm.
Why do my Android devices see a different amount of data?
Data tracking on some Android devices may vary. Always check your eSIM provider’s app for accurate data usage.
I need an invoice!
You can request an invoice via your eSIM provider’s website.
Do you want to top up your eSIM?
If your eSIM supports top-ups, visit the provider’s website for options.