Refund Policy

Thank you for shopping at skylemous.com.

It's your responsibility to check if your device is eSIM compatible before purchasing any plan.

⚠️ IMPORTANT: You can ask for a refund only if the eSIM has not been installed. ⚠️

You have exactly 15 calendar days from the purchase date to return an eSIM.

There is a $2.50 fee for each eSIM returned.

The fee does not apply if it's our fault (e.g. the country you selected is not supported by the eSIM).

How to ask for a refund

You can ask for a refund by going to My Profile > My eSIMs, then click on Actions > Ask for Refund.

If you cannot see the button, it means that your eSIM is not eligible for a refund (the price is less than the refund fee, or it has already been installed).

If your request is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a few days, depending on your card issuer's policies.